Handling Complaints
At times, we as board members receive complaints from staff, parents, and/or community members. Its important for us to proactively work to understand and to address public concerns, which is why we have created a process for communicating and responding to complaints:
Generally, any complaint should first be directed to the person in which it involves. If the issue cannot be resolved directly with the individual concerned, it should be brought to the the attention of the immediate supervisor or administrator, in most cases this is the principal. The complaint should be in writing and include the issue and any supporting evidence. If the complaint involves an employee, the employee shall be given opportunity for explanation, comment, and presentation of the facts from his/her perspective.
If the issue is not resolved by the involvement of the immediate supervisor, the issue should be submitted to the Superintendent for review and decision. If a person completes these steps and feels that he/she was not treated in a manner consistent with policy, or that the Superintendent did not act in compliance with policy, he/she may request in writing to the Board Chair that the Board review the issue at its next regularly scheduled meeting.
The Board review shall determine if actions taken by the district were in compliance with policy. This review may take place in executive session if appropriate. If there were no policy violations the matter is deemed closed. However, the Board may consider revising policy for the future. If the Board determines violation of policy it shall instruct the Superintendent to regain policy compliance. Board decisions are final.
If you have followed the above process and would like to communicate a concern for board review, please use our contact form.
If the issue is not resolved by the involvement of the immediate supervisor, the issue should be submitted to the Superintendent for review and decision. If a person completes these steps and feels that he/she was not treated in a manner consistent with policy, or that the Superintendent did not act in compliance with policy, he/she may request in writing to the Board Chair that the Board review the issue at its next regularly scheduled meeting.
The Board review shall determine if actions taken by the district were in compliance with policy. This review may take place in executive session if appropriate. If there were no policy violations the matter is deemed closed. However, the Board may consider revising policy for the future. If the Board determines violation of policy it shall instruct the Superintendent to regain policy compliance. Board decisions are final.
If you have followed the above process and would like to communicate a concern for board review, please use our contact form.
